Nothing is more frustrating and upsetting than last-minute flight cancellations, isn’t it? A Mumbai-based passenger faced the same frustration a few days ago, but her frustration had reasons more than just the cancellation. She shared a lengthy post on LinkedIn to explain her ordeal after the airline had cancelled her flight and also charged her INR 40,000 for the same. Keep reading to know more.
IndiGo Cancels Flight, Passenger Incurs Charges
Generally, when an airline cancels a flight, the full amount is refunded to the passenger. But Kanika Mohan Saxena, who works as the VP of Digital at Vodafone, faced the exact opposite.
In her post, she mentioned that she had booked a return flight ticket from Mumbai to Bali for July 3, 2026, through MakeMyTrip. She has attached payment screenshots for the same, which show INR 1,02,928 as the total cost. However, last week she received a notification from the airline that her flight had been cancelled. It also mentioned that her itinerary was replaced by another option with 18 hours layover. As the option did not seem viable, she reached out to customer care assistance.
The assistant mentioned that there are no other options, but Kanika said her travel agent had found other options. After this, she was rebooked on a Mumbai-Singapore-Bali route, but that flight too was cancelled. She spent hours on a call with the IndiGo assistant to find a solution. Kanika claims that during this call, she was informed that she would receive a complete refund as the airline had initiated the cancellation. She also mentioned that even the MakeMyTrip chatbot mentioned a full refund.
Also Read: IndiGo Temporarily Suspends Flight Operations To 7 International Destinations
Deductions Questioned; Airline Responds
Later, she received a message that said that only INR 67,334 would be refunded. The deductions (INR 40,000) were as follows:
- INR 27,996 – IndiGo charges
- INR 7,500 – MakeMyTrip charges
- INR 2,000 – ancillary charges
The passenger concluded the post saying that whenever she tried speaking to IndiGo, they would direct her to MakeMyTrip and vice versa. She also wrote that this will be her last time booking their services.
IndiGo responded to the post claiming that they had initiated a full refund. They asked her to coordinate with the booking platform. MakeMyTrip also responded, mentioning that they are validating the details with the airline. They later said that they have processed the refund and shared the details in a private message with the passenger.
Also Read: IndiGo To Stop Flights To Manchester From August 31 To Cut Costs
Also Read: Air Travel To Get Expensive As Jet Fuel Prices Increase Under New Regime
Summing Up
A Mumbai-based passenger was charged cancellation fees of INR 40,000 after the airline cancelled her flight. She shared her issue on LinkedIn, and later, the airline and the booking platform initiated a full refund.
