For many travelers, budget-friendly accommodations near railway stations, airports, or popular attractions are essential, which is why OYO Rooms often become a go-to option. However, a recent unfortunate incident involving an OYO guest highlighted some serious issues with their service, leading to a shocking situation where she had to sleep on a railway platform after being asked to leave the hotel or pay additional charges just one hour after check-in. Here’s a closer look at her experience.
In a viral Instagram video shared by @loverseraaa, which has garnered over 17.5 million views, the guest detailed her frustrating ordeal. She had booked a room at OYO Rooms, planning to stay overnight before catching an early morning train, as her home is quite far from the city center. Shortly after checking in, however, she was informed that the “low price” advertised online was incorrect, and she would need to pay extra.
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In her post, she explained, “Today I booked a room at @oyorooms for the night since I have a train in the morning and my home is far from the city. The owner called and said they couldn’t give the room at such a low price. Since the online price is wrong, I need to pay more. I contacted customer care to escalate the matter, but they moved me to another hotel. Unfortunately, when I arrived at the new hotel, there was no one at the reception and it felt very unsafe. I called customer support again, but they said the hotel owner wasn’t responding. They suggested I find yet another place, this time 7 km away.”
After numerous attempts to secure suitable accommodation, the situation remained unresolved. She added, “Nothing worked out. I requested a transfer to a hotel closer to the railway station, but that seemed impossible for them. When I asked for a refund, they told me to contact the OTA platform for assistance. With no other options and getting late for a check-in anywhere else, I decided to sleep at the station. And here I am, on the platform.”
The video quickly went viral, prompting a response from OYO’s official Instagram account in the comments. They expressed their regret over her experiences. OYO Rooms stated, “Hi, we sincerely apologize for the inconvenience you faced with your reservation and the subsequent issues. Your comfort and satisfaction are our top priorities, and we clearly fell short this time. Please provide us with your booking details so we can investigate this matter immediately. We are here to assist you. -AK.”
The post has over 2,535 comments, with many users taking to Instagram to voice their frustrations over OYO’s service. Additionally, the guest mentioned that OYO has been calling her daily, but all they offer are apologies in exchange for her video.
What do you think about this situation?
