Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has earned the title of Asia-Pacific’s Best Airport for departures in the category for airports serving over 40 million passengers. This accolade was awarded at the 2025 Airport Service Quality (ASQ) Customer Experience Awards by Airports Council International (ACI). This recognition highlights Mumbai Airport’s commitment to enhancing its role as a premier aviation hub in the Asia-Pacific region. It reflects the airport’s ongoing efforts to improve service consistency, operational efficiency, and infrastructure focused on passenger needs.
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A CSMIA spokesperson expressed gratitude to travelers for their support, emphasizing the airport’s belief that the departure experience is vital to a trip. Despite the complexities of operating a busy airport, the CSMIA team strives to ensure a smooth and comfortable experience. Investments in digital processes, queue management, and overall service quality have contributed to these improvements, with a commitment to evolve alongside travelers’ expectations and global standards.
To enhance passenger comfort, CSMIA has implemented various initiatives, such as improved signage and consistent housekeeping. Premium lounges, along with high-quality dining and shopping options, cater to a wide range of travelers. The introduction of the UDAN Yatri Café has also made affordable food and beverages more accessible.
Mumbai Airport Ranking: How Does It Work
Mumbai Airport earned recognition for serving over 40 million passengers annually, securing the second position in Asia-Pacific’s Best Airport for departures. Beijing Daxing International Airport topped the list, while Delhi’s Indira Gandhi International Airport came in third.
This ranking is based on the Airport Service Quality (ASQ) customer experience award, which relies on feedback from over 700,000 travelers each year through real-time, on-site surveys in various languages. The assessment process is respected worldwide, utilizing standardized questionnaires and focusing on fairness across different airport sizes, regions, and categories, ensuring that the awards reflect true passenger experiences and high-quality service.
