If you frequently travel by air, you know how frustrating it can be to deal with delays or lost luggage. To address this concern, Air India has launched an excellent solution for travelers who worry about their bags after landing. Air India, a leading airline in India, has now integrated Apple AirTag into their baggage tracking system and mobile app. This new feature enables customers using Apple iPhones, iPads, or Mac devices to keep track of their luggage securely.
With this initiative, Air India becomes the first airline in Asia to provide such an integrated baggage tracking service, allowing passengers to have peace of mind during their travels. This new feature builds on Air India’s existing baggage tracking capabilities, available through their mobile app and website.
The app provides real-time information from airports to keep travelers updated on their luggage status. Once passengers add their flight to the “My Trips” section, they can automatically access baggage information soon after checking their bags. Additionally, customers can easily track their luggage by scanning the barcode on their baggage receipts.
View this post on Instagram
Commenting on this update, Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India, adds, “At Air India we continue to innovate and introduce cutting-edge digital capabilities as part of our customer-centric approach. As we transform into a world-class global airline, we are excited to offer our guests an innovative option to help locate their baggage in case it does not arrive at the destination on schedule. We are confident that our guests will find the baggage location capability offered using Apple’s AirTag and Share Item Location feature along with Air India’s real-time baggage-tracking system on its website and mobile app quite helpful.”
Here’s How To Use The AirTag Feature For Air India
1. If your bag with an AirTag doesn’t arrive, go to Air India’s Baggage Counter at the airport.
2. Staff will help you fill out a report about your missing bag.
3. Use the ‘Find My’ app on your Apple device to get the ‘Share Item Location’ link.
4. Send this link to Air India to connect it to your report.
5. In the app, go to ‘Customer Support’, choose ‘Baggage’, then ‘Lost and Found Check-in Baggage’ to share your location link.
6. On the website, find ‘Lost and Found Check-in Baggage’ to share your location link and report number.
7. Air India will email you a confirmation and a link to check your bag’s status.
8. Your location sharing stops when you get your bag or after a week. You can also cancel it at any time.
9. Make sure your Apple devices are updated to use this feature.
